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Angela@BlueSkytcca.com

Community Education & Engagement Rockhampton Regional Council – Rockhampton Regional Council

In This Section
Explore our range of resources, information and tips. Spend some time looking through our information and if you can’t find the answer you’re looking for you can get in contact with one of our Customer Service Officers.
Fitzroy River Water offers pre-booked tours of the Glenmore Water Treatment Plant and guest presentation bookings to schools and community groups. These are a unique opportunity to delve into the world of water.
Topics covered during the tours and presentations include:
To book a tour or guest presentation you must:
A member of the Fitzroy River Water Administration Team will contact you within 10 days of receipt of your form to confirm your booking. 
Conditions of tour
 Before you arrive for your tour you must:
If you have any questions please contact the Fitzroy River Water Administration Team on 07 4932 9000 or 1300 22 55 77, or email enquiries@rrc.qld.gov.au.
COMING SOON!
You can soon download our range of videos and fact sheets for educational purposes.
Fitzroy River Water maintains the sewerage system throughout the Rockhampton Region. The sewerage system is connected to each property to transport sewage and domestic wastewater from each home to the sewage treatment plants via private house drains, sewer mains and pumping stations.
During heavy rainfall the sewerage system can become overloaded by the inflow or infiltration of stormwater. Inflow occurs when rainwater enters the sewerage system via defective, illegal or inappropriate plumbing. Infiltration is when ground water enters the network via cracks and leaks in underground infrastructure.
An illegal connection refers to a stormwater down pipe or overflow relief gully that directs stormwater into the sewerage system.
It is illegal to:
Stormwater downpipes should discharge rainwater to the ground or the street and overflow relief gullies must be above ground level to prevent stormwater entering into the sewerage system. 
All property owners are responsible for checking and maintaining their stormwater connections.
To get it right at the pipe you should:
If you are concerned about your stormwater connection you should contact a licensed plumber so they can get it right at the pipe for you!
Stormwater drains being connected to a legal point of discharge should be carried out by a licensed drainer who will ensure that the work meets the AS 3500 standards.
The sewerage system is not designed to cope with or carry run off from rainfall. If you get it wrong at the pipe and stormwater enters the sewerage system you could expect to see:
Fitzroy River Water maintains the sewerage system throughout the Rockhampton Region. The sewerage system is connected to each property to transport sewage and domestic wastewater from each home to the sewage treatment plants via private house drains, sewer mains and pumping stations.
Putting the wrong items down sinks can leave home owners with an expensive plumbing bill to unblock pipes. It can also lead to sewage overflows and problems in other parts of the sewerage network.
Fats, oils and grease can accumulate in pipes. Small items such as fruit stickers, tea leaves and coffee grinds, when multiplied across a neighbourhood can stick to grease build-ups or get caught in screens and filters, causing costly blockages.
While rubbish flushed down drains is captured by sophisticated traps and filters in our sewage treatment plants, blocked pipes can cause sewage overflows and pollute the environment.
Even small items such as adhesive bandages, hair, cotton buds and face wipes can block pipes and cause equipment failures by jamming filters and pumping equipment.
Use only the recommended amount of detergent and cleaners when available to reduce the likelihood of odour and bacteria growth leading into drain blockages.
Do not wash these items down the sink:
If you are having trouble draining your sink or are experiencing an overflow, this could be a sign of a blockage. The first thing you should do if you believe your sewerage pipes may be blocked is to call a licensed plumber. A plumber will be able to tell you if the blockage is located in the pipes in your property boundary or outside your property boundary. If the blockage is outside your property boundary please report this to Fitzroy River Water on 07 4932 9000 or 1300 22 55 77.
Fitzroy River Water maintains the sewerage system throughout the Rockhampton Region. The sewerage system is connected to each property to transport sewage and domestic wastewater from each home to the sewage treatment plants via private house drains, sewer mains and pumping stations.
Flushing the wrong items down toilets can leave home owners with an expensive plumbing bill to unblock pipes and can lead to malfunctions at the sewage treatment plant. Malfunctions add extra costs and hinder the effective and efficient treatment of sewage provided by Fitzroy River Water. Effective and efficient treatment is required to protect the community and the environment.
As sewage and domestic wastewater enters the sewage treatment plant, it firstly travels through an automated inlet screen which is designed to remove paper and other soft solids. The step screen is not designed to cope with hard foreign objects. In the past, Fitzroy River Water has incurred extensive repair bills to some of these inlet screens due to damage caused by foreign objects. Odd and unacceptable objects that have made their way to the inlet screen include timber, bricks, cameras, tape measures, a washing machine motor, and bed sheets.
It is important you take care when handling anything near the toilet as if it is dropped in the toilet it may not be retrievable. This could lead to potential issues both at your house and in parts of the sewerage network.
When cleaning your toilet or bathroom, you should use only the recommended amount of detergent and cleaners to reduce the amount of chemicals. Chemicals (such as phosphorus) that enter the sewerage system require removal at the sewage treatment plant.
It is also important to try to limit flushing and disposing of non-biodegradable toilet paper. Non-biodegradable products have to be separated at the sewage treatment plant by Fitzroy River Water and transported to the landfill. The disposal of this solid waste to landfill is becoming very expensive as available landfill space is becoming limiting.
These items will spoil it at the toilet:
These items won’t spoil it at the toilet:
If you believe your toilet has been blocked with a foreign item, you should call a plumber. A plumber will be able to determine where the blockage lies and in some instances may have to remove the toilet from the wall to unblock pipes.
If the blockage lies outside your property boundary please report this to Fitzroy River Water on 07 4932 9000 or 1300 22 55 77.
Flying foxes (or fruit bats) often feed at night on native and introduced tree species in residential areas. These mammals carry a range of potentially harmful micro-organisms.
If flying foxes are present around your residential area and occupying locations on or above roofs, guttering or rainwater tanks, there is potential for them to contaminate the rainwater.
This could happen when contaminated material (faecal material from the animals) containing viruses, bacteria or other micro-organisms, collects on the roof and get washed into the rainwater tanks.
If managed well, rainwater tanks can continue to provide a source of water suitable for drinking or other domestic purposes.
There are several things you can do to help reduce the likelihood of your rainwater tank becoming contaminated:
Maintaining safe rainwater for drinking purposes requires a small amount of maintenance to help ensure that the rainwater supply is free of contamination.
National Water Week is an annual awareness week held in the third week of October aimed at inspiring individuals, communities and organisations to work together to build awareness around the value of water. Access to clean water is hugely important to every aspect of our lives, and we must do our best to protect our water environments and resources, and use water wisely.
Please visit theNational Water Week website for further information.
Residents in the Rockhampton Region who purchase and install water efficient products can apply to receive rebates under the Residential Rebate Scheme for Water Efficient Products Policy(PDF, 180KB).
To be eligible for a rebate, the requirements are:
(a) Be the owner of a residential property in the Region; or
(b) Be the tenant of a residential property in the Region and registered at the address on the Australian electoral roll. Where registration cannot be confirmed, alternative documentation must be provided to verify the tenancy for example drivers licence or utility notice; and
(c) Have purchased and installed eligible water efficient product/s at a residential property in the Region and made a claim within 12 months of the product/s purchase as indicated from the date on the receipt.
A rebate can only be claimed for one of each water efficient product type per applicant; The rebate is for the retrofit of eligible water efficient products in existing residential properties only, with the exception of the purchase of new washing machines.
View theState Government’s waterwise websitefor educational materials and tips for your home.
Rockhampton Regional Council acknowledges Australia’s Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live, learn and work. We pay our respect to their Elders, both past and present, and to our shared future.
 
Customer Service Centres:
Rockhampton – 232 Bolsover Street
Gracemere – 1 Ranger Street
Mount Morgan – 32 Hall Street
ABN: 59923523766
Phone: 07 4932 9000 or 1300 22 55 77
Email: enquiries@rrc.qld.gov.au
Fax: 07 4936 8862 or 1300 22 55 79
 
 

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